Your Privacy Is Our Responsibility

dk1111 ("we", "our", or "platform") operates a safe and reliable online entertainment service for users in Bangladesh. This privacy policy ("policy") describes what information we collect when you use the dk1111 website, mobile version, or any related service, how we use it, and under what circumstances we share it with third parties.

By registering an account on the dk1111 platform or using any of its services, you are considered to have read and agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using the platform.

dk1111 may collect your information in the following ways:

2.1 Information You Provide Directly

When completing account registration, deposit, or withdrawal processes, you provide us with the following information yourself:

• Full name and date of birth
• Email address
• Mobile number
• Current address
• National ID (NID) or passport details (for identity verification)
• Payment information (bKash / Nagad / Rocket / Upay account number or bank account details)
• Information provided through customer service communications

2.2 Automatically Collected Information

When you use the platform, certain information is collected automatically:

• IP address and geographic location
• Device type, operating system, and browser information
• Date, time, and duration of sessions on the platform
• Pages visited and the source from which you arrived at the platform
• Gameplay history and transaction logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, or compliance with applicable regulations, we may collect additional information about you from legitimate third-party service providers. Any information collected in this way will be protected under this privacy policy.

dk1111 uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Providing customer service and technical support

3.2 Security and Regulatory Compliance

• Detecting and preventing fraud on accounts and transactions
• Identity verification and age confirmation
• Complying with anti-money laundering (AML) and other applicable regulations
• Enforcing responsible gaming policies and monitoring problematic behaviour

3.3 Improvement and Personalisation

• Improving platform services and user experience
• Personalising content and offers according to your preferences
• Identifying and resolving technical issues
• Sending information about new games and features (with your consent)

dk1111 never sells your personal information or rents it out for commercial purposes. However, information may be shared in the specific circumstances below:

4.1 Service Provider Partners

Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, technical infrastructure, and customer service management. These partners are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

If disclosure of information is required to comply with a court order, government directive, or applicable law, dk1111 may share information with the relevant authorities. In such cases, we will provide only the minimum information required by legal necessity.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will give you appropriate notice before any such change.

4.4 With Your Consent

Before sharing information with third parties for any purpose other than those stated above, we will obtain your explicit consent.

dk1111 uses cookies and similar tracking technologies to operate the website effectively. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and for security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Used to analyse and improve the use of the platform.
• Marketing Cookies: Used to show you relevant promotions based on your preferences.

5.2 Managing Cookies

You can control or disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform services to not function properly.

dk1111 gives the highest priority to protecting your personal information. We apply industry-standard technical and administrative security measures.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all communication between your browser and our servers is encrypted.
• Advanced encryption methods for data storage.
• Round-the-clock security monitoring to detect suspicious activity.
• Regular security audits and vulnerability testing.
• Multi-factor authentication (MFA) support.

6.2 Administrative Safeguards

• Only authorised personnel will have access to the necessary information.
• Regular privacy and security training for staff.
• A rapid response plan in the event of a data breach.

dk1111 retains your personal information for as long as necessary or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active.
• Inactive or Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal, financial, and audit purposes.
• Transaction Records: Financial records are retained for the period prescribed by applicable law.
• Customer Service Communications: Retained for a reasonable period to improve service quality.

Once the specified retention period ends, information is securely deleted or anonymised in a way that prevents you from being identified.

You have the following rights regarding your personal information:

8.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information stored.

8.2 Right of Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. Information can be updated via account settings or by contacting the support team through live chat.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may need to retain some information due to legal obligations or legitimate business needs.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications and may withdraw your consent at any time.

8.5 How to Exercise Your Rights

To exercise these rights, contact us via 24/7 live chat or by email ([email protected]). We will respond to your request as quickly as possible.

dk1111 is intended for persons aged 21 and above only. We do not knowingly collect personal information from any minor.

Age verification during the registration process is our priority. If we learn that information from a minor has been collected, the relevant account will be closed immediately and all information will be deleted.

dk1111 may update this privacy policy from time to time as needed. If any significant changes are made, we will inform you in the following ways:

• A clear notice displayed on this page of the website.
• Sending a notification to your registered email address.
• Updating the "Last Updated" date at the top of the page.

Continuing to use the platform after a policy change means you have agreed to the updated policy. If you do not agree with the changed policy, please contact us to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Live Chat: Support available 24/7 in Bengali.
• Email: [email protected]

We always take your privacy concerns seriously and try to respond as quickly as possible.